Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 7 days of delivery.

 

Eligibility

Items must be unused, in their original packaging, and in the same condition in which they were received. Sale items, gift cards, and personalized or custom orders are final sale and cannot be returned.

 

How to Initiate a Return

To start a return, please contact us at orders@lesacsulpice.com with your order number and reason for return. Our team will respond within 1-2 business days with return instructions and a return authorization number.

 

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. Approved refunds will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

 

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us and we will do our best to accommodate your request, subject to availability.

 

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will provide a prepaid return label at no charge.